Manager, Site Operations
Job ID: 503446 Posted 1 day ago
Brentwood, Tennessee
Contract to Hire
Management
$40-60/hr
Job Details
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IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.
Position Overview for the Manager, Site Operations:
- Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
- Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
- Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
- Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
- Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability
Requirements for the Manager, Site Operations:
- 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
- Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
- Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
- Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
- Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.