Technical Program Analyst – Google Workspace
Job ID: 503297 Posted 22 hours ago
Forsyth, Georgia
Contract
End User Support / Helpdesk
$37.27/hr
Job Details
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IDR is seeking a Technical Program Analyst – Google Workspace to join one of our top clients. This role involves managing and supporting Google Workspace and Chrome OS devices, ensuring optimal functionality and security for digital learning and administrative operations. The position requires strong technical support skills and experience with Google Admin Console, Chrome Management Console, and device deployment.
Position Overview for the Technical Program Analyst – Google Workspace:
- Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
- Use information provided in the Admin Console to monitor every aspect of the Google Workspace domain, including usage, user status, storage, security, and file sharing.
- Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
- Configure, deploy, and update Chromebooks, extensions, and educational applications.
- Enforce device and user policies, including content filters, sign-in restrictions, and security settings.
- Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education.
- Troubleshoot hardware, software, and connectivity issues related to Chrome devices.
- Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
- Maintain accurate inventory records for Chrome devices and peripherals.
- Document support procedures, user guides, and troubleshooting steps.
- Analyze support trends to recommend improvements in device management and user experience.
- Monitor system performance, updates, and security compliance within the Chrome environment.
Requirements for the Technical Program Analyst – Google Workspace:
- 5+ years of experience providing IT support or systems administration preferably in an educational setting.
- Hands-on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.
- Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
- Proficiency in Apple products and Mac support.
- Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.