Service Desk
Job ID: 503281 Posted 22 hours ago
Nashville, TN
Contract
End User Support / Helpdesk
$20 - $23 / hour
Job Details
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IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, TN. This role involves providing front-line IT support within a government or enterprise environment, assisting users with hardware, software, and network troubleshooting. The position offers a long-term contract with on-site presence required five days a week, supporting a team with diverse technical and customer service needs.
Position Overview for the Service Desk:
- Provide tier 1 IT support to end users, resolving hardware, software, and network issues
- Handle a high volume of support calls and tickets, primarily via ServiceNow
- Support mobile device management, including iPhones and iPads, along with basic account management in Active Directory
- Assist with video conferencing setup and troubleshooting using Cisco WebEx, MS Teams, and Cisco Presence solutions
- Support VPN, network connectivity issues, and remote access for users
Requirements for the Service Desk:
- IT Call Center experience preferred
- Ability to handle call volume of up to 30 calls per day
- Experience with Ticketing systems such as ServiceNow or similar software
- Knowledge of Active Directory and basic network troubleshooting (VPN, Wi-Fi, LTE)
- Strong people skills, with a focus on providing empathetic customer service and support in stressful situations
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.