Technical Analyst – ServiceNow
Job ID: 503285 Posted 22 hours ago
Nashville, Tennessee
Contract
Business Intelligence and Analytics
$30/hr - $40/hr
Job Details
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IDR is seeking a Technical Analyst – ServiceNow to join one of our top clients in Brentwood, TN. This role involves supporting ServiceNow platform upgrades, migrations, and enhancements within a leading organization in the IT services industry. The position offers the chance to contribute to critical platform improvements and work with a collaborative team across various stakeholders.
Position Overview for the Technical Analyst – ServiceNow:
- Support ServiceNow version migration through requirements gathering, documentation, testing coordination, and rollout readiness.
- Track project changes, risks, issues, blockers, dependencies, decisions, and action items.
- Document current-state and future-state processes, workflows, integrations, and requirements.
- Coordinate with external consultants, ServiceNow administrators/developers, IT leadership, and business stakeholders.
- Prepare project status reports, meeting notes, migration trackers, and leadership updates.
- Support user acceptance testing (UAT), validation, change reviews, and defect tracking.
Requirements for the Technical Analyst – ServiceNow:
- 3+ years of experience as a Technical Analyst, Business Analyst, or similar IT role.
- Prior ServiceNow experience and familiarity with platform navigation, modules, workflows, tickets, reporting, or configuration.
- Strong requirements gathering, process analysis, and documentation skills.
- Experience communicating with multiple levels of IT management, including directors and senior leadership.
- Excellent written and verbal communication skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.