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IDR is seeking a Desktop Support Technician to join one of our top clients in Los Angeles, CA. This role is a fantastic opportunity for individuals eager to provide exceptional end-user support within a dynamic and fast-paced environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Desktop Support Technician:
- Deliver frontline desktop support to end users across our client's campus, ensuring timely and effective resolution of issues.
- Manage and resolve support requests from a ticket queue, focusing on troubleshooting Windows environments and hardware problems.
- Perform system builds, imaging, and device configuration, while assisting with hardware deployment and logistics.
- Provide account and access support, and assist users with application-related issues.
- Communicate effectively with end users, setting appropriate expectations and escalating issues when necessary.
Required Skills for Desktop Support Technician:
- 2-3 years of experience in Desktop Support, with a strong emphasis on customer service and communication.
- Proficiency in troubleshooting Windows environments and working independently from a ticket queue.
- Strong problem-solving skills and a professional, service-oriented approach.
- Experience with hardware deployment, imaging, and workstation builds is preferred.
- Familiarity with ServiceNow and supporting enterprise users in an onsite environment is advantageous.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row