Desktop Support Technician
Job ID: 503044 Posted 1 day ago
Los Angeles, CA
Contract
End User Support / Helpdesk
$24-28/hr.
Job Details
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IDR is seeking a Desktop Support Technician to join one of our top clients in Los Angeles, CA. This role is a fantastic opportunity for individuals eager to provide exceptional end-user support within a dynamic and fast-paced environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Desktop Support Technician:
- Deliver frontline desktop support to end users across our client's campus, ensuring timely and effective resolution of issues.
- Manage and resolve support requests from a ticket queue, focusing on troubleshooting Windows environments and hardware problems.
- Perform system builds, imaging, and device configuration, while assisting with hardware deployment and logistics.
- Provide account and access support, and assist users with application-related issues.
- Communicate effectively with end users, setting appropriate expectations and escalating issues when necessary.
Required Skills for Desktop Support Technician:
- 2-3 years of experience in Desktop Support, with a strong emphasis on customer service and communication.
- Proficiency in troubleshooting Windows environments and working independently from a ticket queue.
- Strong problem-solving skills and a professional, service-oriented approach.
- Experience with hardware deployment, imaging, and workstation builds is preferred.
- Familiarity with ServiceNow and supporting enterprise users in an onsite environment is advantageous.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.