WOD Operations Analyst

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IDR is seeking a WOD Operations Analyst to join one of our top clients for an opportunity in Boston, MA. This role supports workforce management systems within a dynamic healthcare environment, focusing on system configuration, issue resolution, and end user support to enhance operational efficiency.

Position Overview for the WOD Operations Analyst:

• Provide support for workforce management systems, particularly UKG/Kronos, within a healthcare setting.
• Participate in system configuration, testing, and troubleshooting efforts.
• Collaborate with cross-functional teams including HRIS, IT, and Workforce to ensure system stability and security.
• Manage system issues, enhancements, and projects to optimize workforce operations.
• Offer end-user support through tickets, outreach, and system documentation.

Requirements for the WOD Operations Analyst:

• Bachelor’s degree or equivalent experience required
• Five plus (3+) years of workforce management system support experience, preferably healthcare
• UKG/Kronos experience required
• Knowledge of UKG/Kronos modules, system configuration, and architecture skills
• Proven project management and problem-solving skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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