Senior Change Management Program Manager
Job ID: 502728 Posted 2 days ago
Bellevue, Washington
Contract
Project Management
$70 - $73/hr W2
Job Details
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IDR is seeking a Senior Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, you will build and scale a standardized change governance and readiness operating model that ensures DSP-facing changes impacting case support are truly launch-ready before going to production. This is an opportunity to partner with cross-functional stakeholders within a large, fast-moving operations and support environment to improve quality outcomes and reduce post-launch defects.
Position Overview for the Senior Change Management Program Manager:
- Define and operationalize a strategic framework for Case Support Readiness and change prioritization across DSP programs
- Design and implement a change prioritization model, including intake criteria, tiering, SLAs, and trade-off decisioning when demand exceeds capacity
- Own the Case Support Readiness qualification “gate,” establishing pass/fail criteria and enforcing readiness as a mandatory launch requirement
- Lead governance for case handling guidance (SOPs), including reviews, audits, quality rubric compliance, and cross-functional alignment
- Provide executive-level visibility into change pipeline health, readiness compliance, risks, and opportunities for long-term operating model improvements
Requirements for the Senior Change Management Program Manager :
- 5+ years of program management experience with increasing scope, preferably in operations, support, or platform governance roles
- Demonstrated experience designing and implementing standardized processes, qualification frameworks, or launch readiness mechanisms
- Proven ability to manage high-volume operational pipelines, including prioritization and roadmap planning
- Strong stakeholder management skills with a track record of influencing cross-functional teams without direct authority
- Exceptional written and verbal communication skills, with the ability to explain complex trade-offs to technical and non-technical audiences
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.