Change Management Program Manager
Job ID: 502727 Posted 2 days ago
Bellevue, Washington
Contract
Project Management
$60 - $65/hr W2
Job Details
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IDR is seeking a Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, you’ll serve as the operational backbone of a change management function, ensuring configuration changes are accurately prepared, tested, launched, and verified. This is a great fit for someone who thrives in a fast-paced technology and support operations environment and enjoys partnering cross-functionally to keep customer support experiences running smoothly.
Position Overview for the Change Management Program Manager :
- Own the end-to-end operational lifecycle for configuration changes impacting a case/support platform, from intake through post-launch verification.
- Translate business requirements into implementation-ready configuration specifications and coordinate execution through ticketing workflows.
- Execute thorough testing in pre-production environments, document results, and escalate defects with clear reproduction steps and impact.
- Coordinate launch sequencing with technical teams and business stakeholders, then validate production performance and routing accuracy.
- Maintain change trackers, standard operating procedures, and provide status reporting on pipeline health and delivery timelines.
Requirements for the Change Management Program Manager :
- 3+ years of program management or operations experience, ideally within a technology or support operations environment
- Experience managing configuration changes, deployments, or release management workflows with a strong focus on quality
- Strong attention to detail with a proven ability to drive zero-defect execution in operational processes
- Hands-on experience with ticketing systems such as Salesforce, SIM, JIRA, or similar tools
- Ability to manage multiple concurrent change requests (10–15 at a time) while communicating clearly with cross-functional teams
What's in it for you?Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.