Systems Administrator
Job ID: 502693 Posted 1 week ago
Houston, TX
Contract
Systems Engineering
Job Details
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IDR is seeking a Systems Administrator to join one of our top clients for an opportunity in Houston, TX . In this role, you will support enterprise telecommunications, unified communications, and contact center operations in a fast-paced environment. You’ll partner with internal teams and vendors to ensure reliable communication services while contributing to continuous improvements in service delivery.
Position Overview for the Systems Administrator:
- Provide day-to-day administration and support for corporate telephony and unified communications services, including adds, moves, changes, and user support.
- Administer and maintain Cisco Unified Communications Manager (CUCM), including user provisioning, device configuration, calling permissions, and system upkeep.
- Support Cisco Unity voicemail services through mailbox management, call handler configuration, troubleshooting, and end-user assistance.
- Administer and support NICE CXone, including account management, profile maintenance, troubleshooting, and coordination with support resources.
- Document incidents and service requests in the ticketing system, coordinate with vendors/internal teams, and contribute to operational and process improvements (including use of AI-assisted tools).
Requirements for the Systems Administrator:
- Associate degree, technical certification, trade school training, or an equivalent combination of education and experience
- Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment
- Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems
- Working knowledge of NICE CXone administration and support functions
- Basic understanding of AI interfaces and AI-assisted productivity tools
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.