HR Operations Specialist

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IDR is seeking a HR Operations Specialist to join one of our top clients for an opportunity in West Palm Beach, FL. In this role, you will support U.S. HR Operations by processing high-volume HR transactions and resolving employee inquiries using Workday and a case management platform. This is a hands-on position within a large, fast-paced organization (example industry: financial services) focused on delivering accurate, timely, and customer-centered HR operational support.

Position Overview for the HR Operations Specialist:

• Execute high-volume Tier 1 Workday Core HCM transactions supporting employee lifecycle activities (data updates, job/organization changes, and related processes)
• Manage and resolve Tier 2/Tier 3 HR cases, including researching issues, coordinating with partners, and driving timely resolution
• Perform quality checks to ensure data accuracy, policy compliance, and successful completion of HR business processes
• Partner cross-functionally with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners to investigate exceptions and complex issues
• Contribute to operational excellence through process improvements, documentation/knowledge articles, and participation in UAT and system enhancements

Requirements for the HR Operations Specialist:

• 5+ years of progressive HR Operations experience supporting employee lifecycle processes
• Hands-on experience processing HR transactions in Workday Core HCM
• Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform
• Strong attention to detail with the ability to validate transactions and maintain data integrity across HR systems
• Proven ability to independently manage complex cases requiring research, analysis, stakeholder coordination, and clear employee communication

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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