Service Desk Analyst
Job ID: 502405 Posted 2 days ago
Plano, Texas
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Level 1 Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the First Level Analyst:
- Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
- Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
- Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
- Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.
Required Skills for First Level Analyst:
- Minimum of 3 years of experience in IT support or service desk roles.
- Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
- Experience with IT service management tools such as ServiceNow and other ticketing platforms.
- Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
- Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.