PS Producer II
Job ID: 502252 Posted 19 hours ago
Mercer Island, Washington
Contract
All Other
$55- $67 / hour
Job Details
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IDR is seeking a Player Support Producer II to join one of our top clients for an opportunity in Mercer Island, Washington. In this role, you’ll help define and deliver a high-quality support experience for new game features, partnering across Product, Technology, and Operations. You’ll lead cross-functional stakeholders through planning, launch readiness, and post-launch measurement to ensure features ship smoothly and improve the player experience.
Position Overview for the Player Support Producer II:
- Lead cross-functional stakeholders to deliver operationally ready support experiences for upcoming game features
- Coordinate scope, dependencies, and timelines while facilitating collaboration across Product, Engineering, UX, and Operations
- Run launch preparation sessions, including requirements gathering, policy/tooling discussions, and readiness checkpoints
- Track post-launch KPIs and partner with senior teammates to recommend iterative improvements based on outcomes
- Identify and drive process improvements that enhance team efficiency and the end-user experience
Requirements for the Player Support Producer II:
- 5+ years of professional experience in relevant environments
- 2+ years of experience in product management, project management, or production roles
- Proficiency with project/product management tools (e.g., Jira and similar platforms)
- Experience supporting software, game, and/or product development workflows and best practices
- Strong critical thinking, communication, and problem-solving skills to manage complex, cross-team initiatives
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.