IT Field Engineer, POS
Job ID: 502168 Posted 13 hours ago
Nashville, Tennessee
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking a IT Field Engineer, POS to join one of our top clients for an opportunity supporting retail locations in Middle Tennessee. This role involves hands-on technical support and maintenance of POS systems, back-office equipment, and network infrastructure at multiple retail sites, primarily in a travel-intensive environment. The organization operates within the retail and convenience store industry, focusing on supporting VeriFone environments and related hardware.
Position Overview for the IT Field Engineer, POS:
- Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.
- Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.
- Coordinates support processes, documentation, and training activities across multiple store locations.
- Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.
- Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.
Requirements for the IT Field Engineer, POS:
- High school diploma or G.E.D., with an Associate's degree in IT, Computer & Information Systems, Computer Science, preferred.
- Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
- Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
- Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
- Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.
What's in it for you?
- Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
- Gain experience supporting industry-leading POS hardware and infrastructure.
- Ability to develop your skills in a hands-on, travel-intensive role.
- Join a team of dedicated professionals in a fast-paced retail support setting.
- Be part of a company that values continuous improvement and excellent customer service.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#li-onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.