Desktop Administrator

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IDR is seeking a Desktop Administrator to join one of our top clients for an opportunity in Gallatin, Tennessee. This role involves providing essential technical support for corporate systems and hardware, ensuring operational efficiency and user satisfaction within a dynamic business environment. The organization is focused on delivering reliable technology solutions to support its corporate operations and growth.

Position Overview for the Desktop Administrator:

• Provide daily technical support for SERVPRO’s critical business systems and corporate hardware environment.
• Install, configure, maintain, and enhance hardware and software for corporate users.
• Respond to user requests, answer support calls, and track technical issues to resolution.
• Develop and maintain user-facing documentation for hardware and software.
• Support and troubleshoot video conferencing equipment at SERVPRO headquarters locations.

Requirements for the Desktop Administrator:

• Minimum of two years of experience providing technical support to end users in a professional environment.
• Strong knowledge of Microsoft desktop operating systems and applications, including installation, maintenance, upgrading, and enhancement.
• Working knowledge of macOS and iOS operating systems and applications.
• Knowledge of computer hardware, video conferencing systems, and phone systems/components.
• Demonstrated troubleshooting and problem-solving skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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