Desktop Administrator
Job ID: 502073 Posted 21 hours ago
Galltatin, Tennessee
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking a Desktop Administrator to join one of our top clients for an opportunity in Gallatin, Tennessee. This role involves providing essential technical support for corporate systems and hardware, ensuring operational efficiency and user satisfaction within a dynamic business environment. The organization is focused on delivering reliable technology solutions to support its corporate operations and growth.
Position Overview for the Desktop Administrator:
- Provide daily technical support for SERVPRO’s critical business systems and corporate hardware environment.
- Install, configure, maintain, and enhance hardware and software for corporate users.
- Respond to user requests, answer support calls, and track technical issues to resolution.
- Develop and maintain user-facing documentation for hardware and software.
- Support and troubleshoot video conferencing equipment at SERVPRO headquarters locations.
Requirements for the Desktop Administrator:
- Minimum of two years of experience providing technical support to end users in a professional environment.
- Strong knowledge of Microsoft desktop operating systems and applications, including installation, maintenance, upgrading, and enhancement.
- Working knowledge of macOS and iOS operating systems and applications.
- Knowledge of computer hardware, video conferencing systems, and phone systems/components.
- Demonstrated troubleshooting and problem-solving skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.