UX Research Specialist

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IDR is seeking a UX Research Specialist to join one of our top clients for a remote opportunity. This role focuses on conducting user experience research across digital touchpoints to optimize donor engagement and improve the overall user journey. The organization operates within the nonprofit or philanthropic sector, emphasizing data-driven insights to enhance digital interactions.

Position Overview for the UX Research Specialist:

• Conducts independent research to analyze and synthesize analytics, existing data, and donor insights across web, mobile, and event platforms.
• Collaborates with cross-functional teams including product, UX, experimentation, analytics, and business stakeholders.
• Explores innovative AI-enabled research methods, such as synthetic personas, to support early insight generation.
• Translates research findings into clear, actionable summaries and identifies opportunities to improve the digital donor journey.
• Supports the organization in reducing decision-making risks through focused research and analysis.

Requirements for the UX Research Specialist:

• 5+ years of experience in UX research, service design, journey mapping, or human-centered design research.
• Strong experience working across both quantitative and qualitative data sources.
• Ability to use product analytics and experience metrics to identify friction points and opportunities.
• Experience working across multi-touch digital journeys, ideally spanning web, app, and transactional flows.
• Strong synthesis, communication, and stakeholder management skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-remote   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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