Technical Support Engineer – Integrations
Job ID: 501508 Posted 7 hours ago
Santa Clara, California
Contract
End User Support / Helpdesk
40-46/hr
Job Details
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IDR is seeking a Technical Support Engineer – Integrations to join one of our top clients for an opportunity in Santa Clara, California. This role involves providing technical support for complex electro/mechanical equipment, software, and networked systems within a technology-driven environment. The company is a leader in innovating integrated solutions across various technical domains, fostering a collaborative and customer-focused culture.
Position Overview for the Technical Support Engineer – Integrations:
- Provide technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electronic and software systems.
- Respond to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report design, reliability, and maintenance issues to engineering teams for resolution.
- Analyze technical data to identify potential causes of issues and involve relevant teams to resolve complex problems.
- Develop an understanding of the company platform, cloud technologies, and troubleshooting practices to ensure successful issue resolution.
Requirements for the Technical Support Engineer – Integrations:
- Knowledge of LDAP/Active Directory, SSO, or other authentication/user management systems
- Understanding of Email troubleshooting (e.g., Office 365, Exchange)
- Knowledge of Web Services (SOAP, REST)
- Working knowledge of network troubleshooting (e.g., Ping, Telnet)
- Hands-on experience with bi-directional integrations between systems and scripting languages such as JavaScript
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.