IT Systems Analyst 3
Job ID: 501417 Posted 1 day ago
Lawrenceville, Georgia
Contract
End User Support / Helpdesk
$32/hour
Job Details
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IDR is seeking a IT Systems Analyst 3 to join one of our top clients. This role is perfect for a candidate with a strong background in end-user support, system troubleshooting, and IT infrastructure maintenance. The organization is committed to delivering high-quality technical assistance to its users.
Position Overview for the IT Systems Analyst 3:
- Responds to user inquiries and provides timely technical support via phone, email, and in-person interactions
- Diagnoses and resolves hardware and software issues, maintaining desktop system health and security
- Installs, configures, and updates desktop operating systems, applications, and peripherals
- Collaborates with the IT team to escalate and resolve complex technical issues and contribute to IT strategy
- Maintains accurate records of support requests, resolutions, and hardware/software inventory
Requirements for the IT Systems Analyst 3:
- Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience
- 5+ years of enterprise-level desktop support experience
- Experience in complex system implementations or upgrades
- Strong troubleshooting skills for complex, high-impact issues
- Excellent written and verbal communication skills
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.