ServiceNow Operations Analyst / Business Analyst

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IDR is seeking a ServiceNow Operations Analyst / Business Analyst to join one of our top clients for a hybrid opportunity in Brentwood, TN. This role focuses on supporting a rapidly growing healthcare organization by managing and optimizing the ServiceNow platform used across multiple locations nationwide. The organization is expanding quickly, and this position offers a chance to be a key platform owner and driver of improvements within the enterprise ITSM environment.

Position Overview for the ServiceNow Operations Analyst / Business Analyst:

• Serve as the primary owner of the ServiceNow platform, ensuring performance, scalability, and alignment with business needs
• Troubleshoot and resolve issues within ServiceNow, identifying root causes and implementing solutions
• Configure and modify ServiceNow workflows, forms, and functionality to support evolving operational requirements
• Analyze platform data and reporting to identify trends, inefficiencies, and opportunities for improvement
• Partner with IT leadership, support teams, and business stakeholders to prioritize enhancements and platform initiatives

Requirements for the ServiceNow Operations Analyst / Business Analyst:

• Hands-on experience with ServiceNow administration, configuration, or platform support (beyond end-user experience)
• Proven ability to troubleshoot and resolve technical issues within ServiceNow
• Experience with reporting, data analysis, and translating insights into actionable solutions
• Strong understanding of ITSM processes and ticketing systems
• Ability to manage multiple priorities in a fast-paced, high-growth environment

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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