IT Help Desk Technical

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IDR is seeking a IT Help Desk Technical to join one of our top clients for an onsite opportunity in Sacramento, CA. This role involves providing enterprise-level desktop, endpoint, and user environment support within a government project. The position offers the chance to work with a dedicated team supporting critical IT operations for the State of California.

Position Overview for the IT Help Desk Technical :

• Support end-user devices and troubleshoot hardware, software, VPN, and network connectivity issues.
• Image, configure, and deploy laptops and other devices for user onboarding.
• Log, track, and resolve incidents using ServiceNow within SLA requirements.
• Support user account provisioning, onboarding, and offboarding processes.
• Provide high-quality customer service to ensure user satisfaction and efficient IT operations.

Requirements for the IT Help Desk Technical :

• Advanced experience with Active Directory administration.
• Strong experience with Microsoft Intune and SCCM.
• Proficiency in Microsoft 365 / O365 Admin Center.
• Experience managing Windows 10/11 enterprise environments.
• Strong troubleshooting skills across software, VPN, and endpoint issues.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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