IT Help Desk Technical
Job ID: 499783 Posted 23 hours ago
Sacramento, California
Contract
All Other
Job Details
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IDR is seeking a IT Help Desk Technical to join one of our top clients for an onsite opportunity in Sacramento, CA. This role involves providing enterprise-level desktop, endpoint, and user environment support within a government project. The position offers the chance to work with a dedicated team supporting critical IT operations for the State of California.
Position Overview for the IT Help Desk Technical :
- Support end-user devices and troubleshoot hardware, software, VPN, and network connectivity issues.
- Image, configure, and deploy laptops and other devices for user onboarding.
- Log, track, and resolve incidents using ServiceNow within SLA requirements.
- Support user account provisioning, onboarding, and offboarding processes.
- Provide high-quality customer service to ensure user satisfaction and efficient IT operations.
Requirements for the IT Help Desk Technical :
- Advanced experience with Active Directory administration.
- Strong experience with Microsoft Intune and SCCM.
- Proficiency in Microsoft 365 / O365 Admin Center.
- Experience managing Windows 10/11 enterprise environments.
- Strong troubleshooting skills across software, VPN, and endpoint issues.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.