Technical Support Engineer – Platform Technologies
Job ID: 487287 Posted 1 day ago
Santa Clara, California
Contract
Development and Architecture
40-46/hr
Job Details
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IDR is seeking a Technical Support Engineer to join one of our top clients for an opportunity in Santa Clara, California. This role involves managing and resolving complex issues related to the ServiceNow platform within a dynamic, customer-focused environment. The organization is a leading provider in the technology solutions industry, committed to delivering innovative services and exceptional customer support.
Position Overview for the Technical Support Engineer:
- Responsible for managing and resolving the most challenging technical issues for the ServiceNow platform.
- Serve as the first point of escalation within the technical support department.
- Mentor and collaborate with junior team members across various technologies.
- Quickly gain an understanding of the ServiceNow platform and customer environment.
- Work outside normal business hours, including evenings, weekends, and holidays, as needed.
Requirements for the Technical Support Engineer:
- Demonstrated ability to troubleshoot difficult technical issues.
- Working knowledge of the components in a web applications stack.
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok).
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Experience with relational databases (e.g., MySQL, Oracle).
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.