Service Desk Temp

20 hours ago

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IDR is seeking a Service Desk Temporary Contractor to join one of our top clients for an onsite role in Auburn, MA. This role is a fantastic opportunity for someone with a background in IT support and customer service, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Temp:

Act as the central point of contact for handling internal business partners’ technical support issues
Respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution
Assist the business with Deskside and Phone Support for IT incidents and requests
Contract term: Through 5/8/2026
Work schedule: Onsite – Monday to Friday, 8am-5pm

Required Skills for Service Desk Temp:

1 to 3 years of experience in an IT support role and Call Center experience
In-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficial
Experience with remote desktop tools and remote support software
Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
Proficient in using Active Directory tools and manage users accounts, groups, permissions
A+ certification is a plus

What’s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI- ONSITE IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com