Service Desk Temp
Job ID: 481463 Posted 19 hours ago
Auburn, Massachusetts
Contract
End User Support / Helpdesk
$35 - $41 / hour
Job Details
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IDR is seeking a Service Desk Temporary Contractor to join one of our top clients for an onsite role in Auburn, MA. This role is a fantastic opportunity for someone with a background in IT support and customer service, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Temp:
- Act as the central point of contact for handling internal business partners’ technical support issues
- Respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution
- Assist the business with Deskside and Phone Support for IT incidents and requests
- Contract term: Through 5/8/2026
- Work schedule: Onsite – Monday to Friday, 8am-5pm
Required Skills for Service Desk Temp:
- 1 to 3 years of experience in an IT support role and Call Center experience
- In-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficial
- Experience with remote desktop tools and remote support software
- Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
- Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
- Proficient in using Active Directory tools and manage users accounts, groups, permissions
- A+ certification is a plus
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.