Business Strategist, Partner Experience

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IDR is seeking a  Business Strategist, Partner Digital Experience to join one of our top clients for a 100% Remote opportunity!. The Business Strategist, Partner Digital Experience is a highly collaborative role responsible for defining, aligning, and evolving the strategic roadmap for ServiceNow’s Partner Digital Experience – including the Partner Portal, Partner Finder, Partner Store, and associated digital ecosystems.

This role serves as the connective tissue between business priorities, partner sentiment, and digital execution. You will gather insights and requests across global stakeholders, partner feedback channels, and GPC leadership to ensure the digital strategy directly supports top objectives: driving partner productivity, improving satisfaction, and accelerating AI-first growth.

Position Overview for the Business Strategist, Partner Digital Experience:

• Translate company and GPC priorities into a cohesive partner digital experience strategy and multiyear roadmap.
• Use synthesis from partner sentiment (from surveys, advisory councils, and listening posts) to align intake and new ideas into actionable strategic recommendations.
• Define and maintain business artifacts including problem statements, personas, journey maps, ROI models, and success metrics.
• Partner with product managers to align business objectives with product backlogs and technical feasibility.
• Anticipate future business needs and proactively shape initiatives that future-proof the partner experience.
• Navigate the needs of multiple business units, balancing competing priorities, development roadmaps, and resolving cross-functional dependencies.
• Drive consensus and alignment across stakeholders to ensure decisions reflect both business outcomes and partner impact.
• Act as the point of contact between internal stakeholders and Digital Technology teams including product managers, project managers, and engineering leads for partner-facing product issues and enhancements to ensure clear understanding of business goals and delivery accountability.
• Lead partner-centric transformation projects and influence leadership alignment around vision, roadmap, and KPIs.
• Serve as the business voice of the partner within cross-functional programs.
• Infuse partner-centric thinking into roadmap discussions, product design, and go-to-market planning and use your influence and knowledge to be a voice for partner experience.

Requirements for the Business Strategist, Partner Digital Experience:

• 8+ years in business strategy, product strategy, or digital transformation within a B2B enterprise, SaaS, or channel/partner ecosystem
• 5+ years’ experience within product organizations following agile processes – Following PDLC, and working closely with product management, UX, and engineering teams
• 5+ years’ experience aligning business strategies to corporate goals and translating them into actionable product roadmaps & facilitating cross-functional workshops to align priorities and define MVPs or scope boundaries
• Strong background in stakeholder management and governance across matrixed global organizations
• Deep understanding of partner/channel ecosystems, including GTM models, indirect sales motions, and digital enablement 
• Demonstrated ability to build business cases, ROI models, and metrics frameworks to justify investment and measure impact
• Strong analytical and strategic thinking – able to connect data, partner feedback, and business goals into cohesive narratives to guide strategic decision-making

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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