Endpoint Coordinator

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Position Overview:

We are seeking a detail-oriented and service-driven Endpoint Coordinator to join our IT support team. This role is ideal for a technically skilled individual who thrives in a fast-paced environment and has a passion for delivering excellent service and technical coordination. You’ll play a critical role in ensuring endpoint hardware and software solutions are aligned with user needs and organizational standards. fully onsite contract in Rochester, MN

Key Responsibilities:

• Evaluate user requests to match needs with appropriate IT solutions (hardware/software).

• Coordinate the fulfillment of endpoint devices such as PCs, Macs, printers, scanners, and multifunction devices.

• Provide basic troubleshooting and problem-solving support for endpoint systems.

• Maintain documentation, ticketing, and tracking systems related to endpoint operations.

• Manage order workflows and ensure timely delivery of IT assets and services.

• Work with internal teams and vendors to resolve issues and complete service requests.

• Support special projects and respond to high-priority IT needs as required.

• Maintain up-to-date knowledge of computer systems, networking concepts, and related IT infrastructure.

Qualifications:

Education & Experience (One of the following):

• High School Diploma/GED with 4+ years in project coordination, order fulfillment, or customer service

• Associate’s Degree with 2+ years in a similar role

• Bachelor’s Degree with strong computer troubleshooting and problem-solving skills

Technical Skills:

• Strong knowledge of computer-related terminology (e.g., CPU, LAN/WAN, networking, client/server)

• Proven troubleshooting and technical problem-solving ability

• Experience with ticket tracking software (e.g., ServiceNow, Jira, Remedy)

• Familiarity with Windows and Mac operating systems and devices

• Experience managing IT asset inventories and documentation tools

Soft Skills:

• Excellent organizational and time management skills

• Strong interpersonal and customer service skills

• Ability to work flexibly and adapt to changing priorities

• Team-oriented with a proactive and collaborative mindset
   

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to work with a recognized industry leader

• Supportive and team-oriented work environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $22-23/hr

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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