Help Desk Analyst I

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IDR is seeking a Help Desk Analyst I to join one of our top clients in El Segundo, CA. This role is pivotal in providing technical support and ensuring seamless operations for our client's business partners. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst I:

• Serve as the initial point of contact for technical support, addressing issues via phone, deskside, and self-service requests.

• Gather necessary information to resolve issues during the first contact or escalate to the appropriate support team.

• Develop and maintain solution documentation for both internal and external use.

• Engage in project and change management activities to support ongoing improvements.

• Contract position through September 2026, offering a chance to contribute to long-term projects.

Required Skills for Help Desk Analyst I:

• Two to four years of IT experience, with one to two years in a call center and desktop support environment.

• Proficient in troubleshooting and resolving technical inquiries with professionalism and accuracy.

• Strong knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, and ticketing systems.

• Experience with hardware such as desktops, laptops, thin clients, and peripherals like printers and desk phones.

• Excellent verbal, written, and interpersonal communication skills.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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