Help Desk Specialist I
Job ID: 438071 Posted 3 days ago
Atlanta, Georgia
Contract
End User Support / Helpdesk
Job Details
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Help Desk Specialist Specialist
One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!
Responsibilities of the Help Desk Specialist:
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Acts as the primary escalation point for incoming technical issues and support requests
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Manages and delegates projects and tasks to team members as needed
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Collaborates with business units to advise on and support system enhancements and modifications
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Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
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Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
Qualifications for the Help Desk Specialist:
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7 to 10 years of hands-on experience in IT technical support roles
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Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
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Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
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Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
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Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.