CX Specialist

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IDR is excited to present a fantastic opportunity for a dynamic and experienced CX Specialist to join our esteemed client's team in Cincinnati. This role is perfect for a candidate with a strong background in customer-facing sales roles, particularly in digital platforms or E-Commerce. If you are passionate about delivering exceptional customer experiences and are eager to contribute to a thriving team culture, we encourage you to apply today!
 

Position Overview & Responsibilities for the CX Specialist:
 

• Collaborate with the Digital E-Commerce team to promote our client's website to customers

• Schedule and conduct meetings with prospects to communicate our client's value and mission, and sell their digital E-Commerce products

• Utilize your excellent communication skills and positive attitude to represent our client in a professional and engaging manner

• Manage your own schedule, demonstrating strong organizational skills and the ability to work independently

Required Skills for the CX Specialist:
 

• Proven experience in customer-facing sales roles, particularly in digital platforms or E-Commerce

• Exceptional communication skills and a positive, energetic demeanor

• Experience in the “Green” industry (Agriculture, Landscaping, Lighting, etc.) is strongly preferred

• Ability to work effectively in a team and independently

• Strong organizational skills and the ability to manage your own schedule
   

What’s in it for you?
 

• Competitive compensation package with an annual bonus

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• A supportive, team-oriented culture

• Necessary equipment for remote work (cell phone, laptop with 2 monitors, keyboard, mouse) and a car allowance
   

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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