IT Knowledge Management Analyst
Job ID: 503656 Posted 1 day ago
Memphis, Tennessee
Contract
Project Management
$50 - $57/hr w2
Job Details
To Apply for this Job Click Here
IDR is seeking a IT Knowledge Management Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you’ll help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence. You’ll also partner with stakeholders to strengthen governance, findability, and usability of documentation—supporting AI-powered knowledge discovery and reuse.
Position Overview for the IT Knowledge Management Analyst:
- Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
- Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
- Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
- Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
- Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval
Requirements for the IT Knowledge Management Analyst:
- 1–3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline
- Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
- Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
- Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
- Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
To Apply for this Job Click Here
I want more jobs like this in my inbox.
Share This Job
Similar Jobs
Denver, Colorado
Contract
Project Management
$65/hr W2
Denver, Colorado
Contract
Project Management
$88/hr W2
New York, New York
Contract
Project Management
$55-$60/hr
Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.