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IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you’ll provide first- and second-level support to end users, troubleshooting hardware/software issues and keeping day-to-day operations running smoothly. You’ll work in a customer-facing IT environment within a large, mission-driven organization (nonprofit sector), partnering with internal teams to resolve escalations and improve the end-user experience.
Position Overview for the Technical Support Specialist:
- Provide Tier 1–2 desktop support for hardware, software, and peripheral issues in an onsite environment
- Triage incoming incidents/requests, diagnose root causes, and drive issues to resolution or escalate as needed
- Support endpoint provisioning, installations, and configurations across Windows and Apple/Mac devices
- Assist with device management practices and standard tooling (e.g., Microsoft 365 and endpoint management)
- Maintain accurate asset/inventory tracking for computers and related peripherals
Requirements for the Technical Support Specialist:
- 3+ years of Service Desk / Desktop Support experience (or equivalent combination of degree and relevant IT support experience)
- Strong troubleshooting skills across Windows desktop operating systems, common desktop applications, and hardware components
- Experience supporting Microsoft 365 (including Outlook/Teams) and user identity/device access concepts (e.g., Azure AD/Entra ID)
- Hands-on experience supporting Apple devices (iOS and macOS) in an enterprise environment
- Ability to set up and support printers and peripherals in a networked environment (e.g., Lexmark, Xerox, HP; scanners, storage devices)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com