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IDR is seeking a Operations Support to join one of our top clients for a remote opportunity. In this role, you’ll provide day-to-day production operations support to help maintain stability, availability, and performance across critical integration and messaging platforms. You’ll partner with technical teams to monitor environments, triage incidents, and drive timely resolution for high-impact production issues in a regulated, enterprise setting.
Position Overview for the Operations Support:
- Provide real-time monitoring and operational support for production systems to ensure stability and reliability.
- Triage production incidents (including SEV 1–4), perform initial troubleshooting, and follow established escalation paths.
- Document incidents, troubleshooting steps, and environment details to support resolution and continuous improvement.
- Coordinate with developers and technical teams to escalate issues and communicate status updates through to closure.
- Participate in an on-call/weekend rotation periodically to ensure consistent coverage and timely incident response.
Requirements for the Operations Support:
- Hands-on experience supporting IBM integration and messaging technologies (e.g., DataPower, IBM MQ, IBM MFT).
- Strong production support background including incident triage, root cause support, and operational runbook execution.
- Experience with monitoring/logging tools such as Splunk for troubleshooting and proactive alert investigation.
- Working knowledge of EDI X12 and SQL sufficient to support production issue investigation and data validation.
- Experience using incident management tools such as ServiceNow and/or Jira, with strong communication and documentation skills.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com