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IDR is seeking a CRM Business Analyst to join one of our top clients for a remote opportunity. In this role, you’ll support day-to-day CRM operations, triage and reporting, and help keep work flowing across teams through clear communication and strong organization. This is a great opportunity to contribute within a fast-paced professional services environment where accuracy, responsiveness, and process discipline are valued.
Position Overview for the CRM Business Analyst:
- Support daily CRM triage activities by tracking, prioritizing, and routing requests to the appropriate team members
- Produce and maintain recurring CRM reports to support operational visibility and decision-making
- Assist with ticket/email triage and follow-ups to ensure items are addressed and documented appropriately
- Help coordinate schedules, meetings, and project activities, including invitations and status updates
- Maintain knowledge management resources (e.g., SharePoint or other approved repositories) and ensure information stays organized and current
Requirements for the CRM Business Analyst:
- Strong written and verbal communication skills with the ability to work effectively in a team environment
- Excellent attention to detail and organizational skills, including the ability to manage multiple tasks and deadlines
- Proficiency with common business tools (word processing, spreadsheets, presentation tools) and comfort learning new applications
- Demonstrated problem-solving skills and the ability to exercise sound judgment in a process-driven environment
- Ability to work during standard Eastern Time business hours (8 AM – 5 PM ET) with flexibility as needed
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com