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IDR is seeking a Help Desk Support Specialist 3 to join one of our top clients for an opportunity in Atlanta, GA. This role supports end users through a mix of in-person and remote troubleshooting, focusing on Tier I/Tier II service delivery and strong customer service. The ideal candidate is hands-on with modern Windows desktop environments and thrives in a fast-paced, service-oriented setting.
Position Overview for the Help Desk Support Specialist 3:
- Provide Tier I and Tier II technical support to end users via desk-side, phone, email, and remote tools
- Troubleshoot and resolve issues across Windows workstations, Microsoft 365, and common end-user applications
- Administer and support user access and resources (e.g., Active Directory and collaboration tools)
- Support hardware and peripherals including printer setup, print server-related support, and toner replacement
- Document incidents, resolutions, and procedures while contributing to reporting and service improvements
Requirements for the Help Desk Support Specialist 3:
- 3+ years of desktop/end-user support experience (both in-person/desk-side and remote support)
- Strong experience supporting Windows 10/11, Microsoft 365, and Adobe (or comparable enterprise productivity tools)
- Working knowledge of Active Directory administration and troubleshooting (users, access, password/account issues)
- Experience with ServiceNow (or similar ITSM tool) for incident/request tracking and documentation
- Experience with desktop imaging and inventory management practices in an enterprise environment
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com