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IDR is seeking a Project Manager II to join one of our top clients for a remote opportunity. This role will provide dedicated project management support for Phase 2 of a CXOne deployment across multiple contact centers, coordinating cross-functional workstreams to drive implementation readiness. You’ll independently own planning and execution, manage dependencies, and provide clear status and escalation management to ensure successful rollout across a large enterprise environment.
Position Overview for the Project Manager II:
- Lead project planning and execution for Phase 2 of a CXOne deployment across multiple contact centers
- Coordinate cross-functional technical and business resources, plus vendor/partner teams, to drive milestone completion
- Manage project schedules, dependencies, risks/issues, communications, and escalations to maintain implementation readiness
- Provide consistent stakeholder updates, status reporting, and governance to support on-time delivery across multiple workstreams
- Maintain project documentation and ensure delivery standards are met within Waterfall, Agile, or Hybrid frameworks
Requirements for the Project Manager II:
- 3+ years of IT project management experience, including managing geographically diverse teams
- Hands-on experience supporting contact center deployments or large-scale contact center technology implementations (CXOne experience preferred)
- Proficiency with Microsoft tools, including Microsoft Project (MS Project)
- Experience using a Project and Portfolio Management (PPM) tool to manage plans, milestones, dependencies, and reporting
- Strong ability to own execution end-to-end, including risk/issue management, stakeholder communications, and escalation management in a large enterprise setting
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
- pay transparency: 48-50/hr W2
- #LI-Remote
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com