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IDR is seeking a Service Desk Associate to join one of our top clients for an opportunity in Fort Worth, TX. In this role, you will provide frontline technical support to internal employees and contractors, helping troubleshoot and resolve a wide range of hardware, software, access, and connectivity issues. This is a great opportunity to join a large, mission-driven organization in the healthcare industry and make a direct impact on end-user experience and productivity.
Position Overview for the Service Desk Associate:
- Serve as a primary point of contact for end-user support requests and manage incidents through resolution
- Troubleshoot issues related to Windows OS, Microsoft business applications, peripherals, and general desktop support
- Support common access and connectivity needs (password resets/account access, VPN, Citrix, LAN/WAN connectivity)
- Deliver high-quality customer service across multiple channels (phone, walk-in, voicemail, self-service portal, chat)
- Document resolutions and contribute to knowledge-base articles, processes, and continuous improvement efforts
Requirements for the Service Desk Associate:
- 1+ year of experience in a service desk/help desk or technical support environment
- Strong customer service, communication, and ticket documentation skills
- Working knowledge of Windows operating systems and Microsoft business applications
- Experience troubleshooting account access issues (e.g., password resets), VPN/Citrix, and connectivity/peripheral issues
- Experience using ServiceNow or a similar ITSM/ticketing platform and ability to work flexible, shift-based schedules
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com