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IDR is seeking a SAP IS-U Business Analyst to join one of our top clients for a remote opportunity. In this role, you’ll partner with business and technical stakeholders to analyze utility customer service processes, document requirements, and drive improvements across SAP IS-U operations. This is a great opportunity to contribute as a functional SME supporting device management and service order workflows within a large, complex utility environment.
Position Overview for the SAP IS-U Business Analyst:
- Serve as a functional SME supporting utility customer service operations within SAP IS-U
- Gather, analyze, and document business requirements; translate needs into actionable technical requirements
- Support device management and service order processes, including lifecycle tracking and exception resolution
- Collaborate cross-functionally (business, field, and technical teams) to optimize workflows, testing, and implementation
- Support operational reporting, governance/compliance needs, and continuous improvement initiatives
Requirements for the SAP IS-U Business Analyst:
- Advanced experience supporting utility customer service operations and SAP IS-U utility processes
- Strong expertise in device management and service orders (including troubleshooting exceptions and end-to-end process flows)
- Working knowledge of Meter Data Management (MDM) systems and field/operations support tooling
- Proven ability to produce clear business process documentation and detailed functional requirements
- Ability to support a remote role with periodic travel (approximately 25%) and coordinate effectively with cross-functional teams
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
If you want tweaks (more “utility/IS-U keywords,” fewer travel mentions, or a more punchy summary), tell me what you prefer—also please leave a thumbs up/down with a note so I can tune future JDs.
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com