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IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.
Position Overview for the Manager, Site Operations:
- Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
- Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
- Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
- Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
- Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability
Requirements for the Manager, Site Operations:
- 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
- Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
- Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
- Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
- Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com