Site Reliability Engineer

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IDR is seeking a Site Reliability Engineer to join one of our top clients for a remote opportunity. This role is ideal for individuals passionate about ensuring the reliability and performance of critical infrastructure within a cloud-based environment. The company specializes in building next-generation identity security platforms for the multi-cloud era, offering innovative solutions to its clients.

Position Overview for the Site Reliability Engineer:

• Responsible for deploying software for Cloud Prem and SaaS customers.
• Respond to, diagnose, and resolve system incidents to minimize downtime and impact.
• Collaborate with engineering teams to identify root causes and implement effective resolutions.
• Monitor and maintain the health and performance of infrastructure and services.
• Develop automation scripts and solutions to streamline operational tasks.
• Participate in on-call rotations and provide tier 2/3 technical support.
• Work closely with customer technical teams to troubleshoot deployment, configuration, and integration challenges.
• Create and maintain technical documentation, run-books, and troubleshooting guides.
• Escalate customer feedback and feature requests to relevant teams.
• Track support metrics to identify trends and areas for improvement.

Requirements for the Site Reliability Engineer:

• BS degree in Computer Science or related field.
• 3+ years of experience in Site Reliability Engineering.
• Ability to articulate Python code quickly.
• 2+ years’ experience working with cloud platform and cloud automation tools, especially in AWS.
• Strong experience with Kubernetes, Helm, Linux, AWS networking (VPC), and Terraform.
• Experience with the GitOps deployment model.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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