Service Desk

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IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, TN. This role involves providing front-line IT support within a government or enterprise environment, assisting users with hardware, software, and network troubleshooting. The position offers a long-term contract with on-site presence required five days a week, supporting a team with diverse technical and customer service needs.

Position Overview for the Service Desk:

• Provide tier 1 IT support to end users, resolving hardware, software, and network issues
• Handle a high volume of support calls and tickets, primarily via ServiceNow
• Support mobile device management, including iPhones and iPads, along with basic account management in Active Directory
• Assist with video conferencing setup and troubleshooting using Cisco WebEx, MS Teams, and Cisco Presence solutions
• Support VPN, network connectivity issues, and remote access for users

Requirements for the Service Desk:

• IT Call Center experience preferred
• Ability to handle call volume of up to 30 calls per day
• Experience with Ticketing systems such as ServiceNow or similar software
• Knowledge of Active Directory and basic network troubleshooting (VPN, Wi-Fi, LTE)
• Strong people skills, with a focus on providing empathetic customer service and support in stressful situations

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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