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IDR is seeking an Epic SER Analyst. The role involves building and maintaining provider records within Epic, triaging and resolving incidents and tickets during business hours, and communicating directly with stakeholders. This fully remote position in Eagan, Minnesota, combines hands-on work with technical collaboration and stakeholder engagement, utilizing Epic certification expertise and provider data management.
Position Overview for the Epic SER Analyst:
Build and maintain provider records in Epic SER, including Login Blueprints, SER Blueprints, and related workflows.
Triage and resolve incidents and tickets related to provider data during business hours.
Communicate effectively with technical and non-technical stakeholders to address data issues.
Troubleshoot complex provider data issues and understand data flow across Epic and related systems.
Document provider data workflows, changes, and issue resolutions for internal knowledge sharing.
Requirements for the Epic SER Analyst:
5+ years of experience working with Epic SER/Provider Records, including hands-on expertise with Login Blueprints and SER Blueprints.
Epic Provider Administration badge (required—no exceptions).
Epic Security certification (strongly desired).
Proficiency with Clarity/SQL (intermediate preferred).
Experience with external and referring provider addresses, organization records, and interface/integration knowledge (intermediate).
What’s in it for you?
Fully remote work environment.
Opportunity to engage with high-level Epic provider data management.
Direct collaboration with stakeholders and internal teams.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated’s Best of Staffing® Client and Talent Award winner 13 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com