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IDR is seeking a Service Availability Lead to join one of our top clients for an opportunity in Denver, Colorado. This role involves leading critical change management and incident management activities within a 24×7 NOC environment, ensuring service continuity and operational excellence in a high-tech setting.
Position Overview for the Service Availability Lead:
- Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
- Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
- Manage assigned shifts within the 24×7 NOC, monitoring operational issues and driving resolution.
- Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
- Support shift flexibility to accommodate PTO, leave, and operational needs.
Requirements for the Service Availability Lead:
- Experience in a NOC, Network Operations, IT Operations, or similar 24×7 environment.
- Hands-on incident management experience within a NOC/operations environment.
- Strong Change Management experience, with familiarity with CAB processes.
- Experience leading critical incidents and coordinating technical resources.
- Understanding of MOPs, change impact assessments, risk management, and rollback procedures.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com