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IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity. This role involves supporting the deployment and updates of NICE InContact Studio scripts across multiple US sites within a healthcare organization. The engineer will work on script modifications, system migrations, and may assist with employee training on the new contact center systems.
Position Overview for the Contact Center Engineer:
- Assist with the deployment and updating of NICE InContact Studio scripts across US healthcare sites.
- Support migration efforts from platforms like RingCentral to NICE CXone.
- Make design changes and troubleshoot scripts independently.
- Provide user training to ensure effective system usage.
- Collaborate closely with project leads to implement system updates and improvements.
Requirements for the Contact Center Engineer:
- Hands-on experience with NICE CXone / NICE InContact platform.
- Proficiency in creating, modifying, and troubleshooting CXone Studio scripts.
- Experience in migrating contact center systems from platforms such as RingCentral.
- Strong prioritization, communication, and project management skills.
- Ability to make design changes and script updates independently within CXone Studio.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-remote IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com