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IDR is seeking a Lead Desktop Support Engineer – PM Shift to join one of our top clients in New York, NY. This role is perfect for a dynamic individual who thrives in a leadership position while remaining hands-on with technical support. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Lead Desktop Support Engineer – PM Shift:
- Lead the PM shift team from 1:00 PM to 10:00 PM, ensuring seamless service delivery and task ownership.
- Perform hands-on tasks such as IMAC activities, hardware deployments, desk setups, and end-user support.
- Manage ticket queues, SLAs, and KPIs to maintain productivity and service levels.
- Provide technical and procedural guidance to the onsite support staff and manage escalations.
- Coordinate conference room checks, equipment readiness, and inventory support.
Required Skills for Lead Desktop Support Engineer – PM Shift:
- Proven experience in a lead or senior-level desktop/end-user support role.
- Strong hands-on experience with IMAC, hardware deployments, and equipment moves.
- Proficiency in managing ticket queues, SLAs, and KPIs.
- Excellent documentation and communication skills.
- Ability to work effectively in a client-facing onsite environment.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com