Overnight Help Desk Technican
Job ID: 502942 Posted 1 day ago
Nashville, Tennessee
Contract to Hire
End User Support / Helpdesk
$15/hr
Job Details
To Apply for this Job Click Here
IDR is seeking a Help Desk Technican to join one of our top clients in Nashville for an overnight opportunity. This role involves providing frontline support to ensure seamless technical assistance across various departments and users. You’ll be part of a dedicated IT support team that plays a crucial role in maintaining operational efficiency and user satisfaction.
Position Overview for the Help Desk Technican :
- Provide Tier 1 technical support via phone, email, and service portal for end-users.
- Troubleshoot hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
- Document customer interactions, troubleshooting steps, and resolutions accurately in the service management system.
- Take ownership of incidents and service requests, escalating as needed.
- Participate in ongoing training and team collaboration to improve Help Desk operations.
Requirements for the Help Desk Technican :
- Curiosity about technology and a desire to learn.
- Enjoys solving problems and diagnosing technical issues.
- Ability to research unfamiliar issues using available resources.
- Willingness to accept coaching, feedback, and continuously improve.
- Strong communication skills for effective interaction with customers and team members.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.