Customer Support Specialist

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IDR is seeking a Customer Support Specialist to join one of our top clients for an on-site opportunity in Lexington, KY. This role involves providing exceptional customer service in a fast-paced call center environment, supporting corporate lodging and travel arrangements for clients and their employees.

Position Overview for the Customer Support Specialist :

• Manage inbound and outbound calls to assist customers with hotel reservations, modifications, check-ins, and lodging issues
• Input reservation data accurately into proprietary systems to meet client needs
• Troubleshoot and resolve customer issues over the phone efficiently
• Collaborate with team leads and supervisors to ensure high-quality service and timely completion of duties
• Support corporate clients in coordinating hotel accommodations for various travel needs

Requirements for the Customer Support Specialist :

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite    IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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