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IDR is seeking a Business System Analyst III to join one of our top clients for an opportunity in Denver or Minneapolis. This role supports the Service Management Organization within a highly regulated industry, focusing on bridging business needs with technical ServiceNow solutions and enhancing service delivery processes.
Position Overview for the Business System Analyst III:
- Support the Service Management Organization by acting as a liaison between business stakeholders and technical teams.
- Translate complex business requirements into functional solutions within the ServiceNow platform.
- Facilitate requirements sessions, develop user stories, and collaborate on process improvements.
- Assist in backlog management, Agile delivery, and change management activities.
- Support implementation, testing, and post-go-live support for ServiceNow projects.
Requirements for the Business System Analyst III:
- 10+ years of experience as a Business Analyst from highly regulated industries.
- Demonstrated experience with ServiceNow modules, particularly ITSM, Service Catalog, BCM, SecOps, SPM, HRSD, or Automation.
- Strong understanding of ITIL / IT Service Management processes.
- Proven ability to communicate effectively with stakeholders and technical teams.
- Experience working within Agile methodologies, including backlog management and governance.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com