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IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience through direct interaction and administrative tasks. The position is ideal for entry-level candidates seeking to grow their career in healthcare customer service.
Position Overview for the Patient Experience Representative:
- Manage patient check-ins, including collecting copays and scheduling appointments.
- Answer phone calls and respond to patient portal messages professionally.
- Support administrative functions to ensure smooth patient flow and communication.
- Provide a welcoming environment and assist patients with their needs onsite.
- Contribute to the overall patient satisfaction and office efficiency.
Requirements for the Patient Experience Representative:
- Prior experience in healthcare or customer service preferred.
- Excellent communication and organizational skills.
- Ability to work onsite at the Brookline location during scheduled hours.
- Strong interpersonal skills and a professional demeanor.
- Dependability with reliable transportation and a flexible schedule.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.