Telecom Service Delivery Analyst

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IDR is seeking a Telecom Service Delivery Analyst to join one of our top clients for an opportunity in Georgia. This role involves supporting the management of telecommunications and network service operations, with a focus on process improvement, reporting, vendor management, and operational support within a large enterprise or government environment.

Position Overview for the Telecom Service Delivery Analyst:

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Requirements for the Telecom Service Delivery Analyst:

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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